Big Dogs and PNats

Big Red Funnel Cakes

4WDs rolling in on Friday

I am just home from two weeks on the road and leave again on Thursday for another week. This last run started with the Big Dogs Ice Breaker held at the Cove Campground near Gore, Virginia which is in the mountains above Winchester, VA.

Aram and I set up at the registration booth on Friday and offered BBQ, burgers and dogs plus drinks to those checking in for the event. This was the first time we have tried this at a Big Dogs event, most didn’t know we’d be there and as a result, wasn’t particularly successful. However,

Big Red Funnel Cakes

Early morning at the Cove

we are planning the same at their next event with a little more advertising before the event. It is an excellent way to let everyone know what we are offering and when we will be open.

On Saturday, we were set up and open for breakfast at 6:30. Since it was cold, we sold a ton of coffee and both days, breakfast was very busy. Actually, the best I’ve ever done there in the mornings. It is the same area where all of the 4-wheel-drive vehicles meet and line up for their excursion into the mountain trails for the day.

Big Red Funnel Cakes

Rolling in to line up

After running into Winchester to restock after selling out most of my breakfast supplies, we opened in the afternoon and were open through the evening hours. Since the two day events like this one did not have the same planned activities as the three day events, we were not as busy as I would have liked on Saturday night. We had several discussions with the Big Dogs folks on how to improve this for future events.

The bottom line, I was down in sales considerably from previous events there despite doing much better at breakfast. We were torn down and

Big Red Funnel Cakes

They get really muddy

loaded up by noon and headed back to Harrisonburg.

Monday opened a 7-day home stand of the Potomac Nationals at Pfitzner Stadium in Woodbridge. Aram and I drove over, set up everything and were ready to open at Gates when the game was called for rain and a double header scheduled on Tuesday. Total sales: 0.

Tuesday’s twinbill was horrible because: it was a Tuesday, and it was cold. Sales for both games: less than $100. Back to Harrisonburg.

Big Red Funnel CakesI wasn’t expecting much more on Wednesday but we got hit pretty hard and with only Aram and I working in Big Red, and Justin hawking, we had a good night. Most of that was because of Washington Nationals star Ryan Zimmerman in the lineup on a rehab assignment.

Thursday was another bad game. Again it was too cold and attendance was down.

Friday’s are never huge in Woodbridge but this on surprised us and we had a really good game. Aram and Brigit worked in Red, I ran the register

Big Red Funnel Cakes

Indy Car at PWC Expo

and we welcomed Mike Maybaum back to the crew. He hawked as Justin was out of town for the weekend.

Saturday during the day was the Prince William County Expo and Aram and I opened at 11am. We worked this event last year and it has really grown. Despite the coolish weather, great crowds turned out and we were so busy I really needed more help. There were vendors and displays all over the three softball fields and driveways around the stadium and the Cafe was open to allow use of the bathrooms, the concession stand and Big Red Funnel CakesBig Red. They had everything from llamas to a rock climbing wall and entertainment. Quite an event. We had to cut off sales at 4 to get ready for Saturday night but a great day for us.

Saturday night was Scout night and a near sellout crowd. We were slammed all night and unfortunately had lines from Big Red all around to 3rd base during part of the game. I hate my service being that slow due to the tons of people and thankfully, it only happen once or twice per season. The day was like another 4th of July in early May. The day ranked third all time at the Pfitz in sales.

Big Red Funnel CakesSunday was the reading program and another huge crowd. While our totals didn’t equal Saturday’s, it was another fabulous day and ended a great week for us despite the lousy cold weather and rain starting off the week.

We open another 7 day home stand on Friday this week. Hopefully, the weather will be more seasonal and we will have another good one.

Big Red Funnel CakesI had hoped to have an announcement on a new venue for Big Red but I haven’t gotten the final approval yet. Stay tuned. I’m hoping some big news will be coming shortly.

Big Red Attacked

Big Red Attacked

Hawker Justin Picks Up More Lemonade

Big Red has just finished a short four game home stand of the Potomac Nationals at Pfitzner Stadium in Woodbridge, VA. For the first time in its many years of providing funnel cakes, lemonade and many other concessions items to joyful fans at major sporting events, Big Red came under attack. So much so that employee Aram Satterfield turned to me and said, “Boss, it is like a war zone out there.”

The attacks did not come from the usual suspects: the health department, the fire marshals, jealous competitors, or some other funnel cake dude trying to steal the gig. The attacks viciously came from the Baseball Gods!

Big Red Attacked

Friday Rainout

Thursday night was the first game. The weather was decent: warm early and cooling later in the evening. I even wore shorts for the first time this season. But it was a Thursday and there was about 150 fans, not a real great night for Big Red. However, during the fifth inning, my truck had a direct hit from a foul ball. Oh, well, another dent in the hood. The crowd was so sparse that even hawker supreme Justin sold very little.

Friday, we set up and opened with very iffy weather forecast. A horrible storm and wind hit shortly after gates and the game was finally called with a double header scheduled for Saturday. Total sales: $15.00.

Big Red AttackedThe only problem with double headers caused by rainouts is that sales never equal what you should have done on the rainout plus what you should do for that game. Saturday was a perfect example of that. We had a normal Saturday. It was a great game, we were busy, Justin did well, and Brigit and Josh were awesome in Big Red cooking. Aram, Casey and I stayed busy pushing the lemonade. But, the totals did not equal what we should have sold for Friday and Saturday.

Big Red Attacked

Line to see Joe Theismann

During the third inning, two ladies came up and one ordered a large limeade. She leaned forward to pay me the $5 and her friend was standing about 18″ behind her. A foul ball hit right between the two. Had the lady not been paying me, it might well have hit her in the head.

Sunday was what I considered the big day of the home stand. Make A Wish Foundation sponsored an appearance by longtime Washington Redskin quarterback Joe Theismann for an autograph sessions. While the crowds started early, and the lines long to

Big Red Attacked

Joe Signing with Lemonade Nearby

get Joe to sign baseballs, footballs, jerseys, programs, photos, or in one case, and Redskin tattoo on a guys arm, it was just too cold. 38 degrees when Aram and I arrived at the stadium, only mid-fifties by game end. Maybe I should have sold hot lemonade. It was nothing better than a poor Sunday in sales. Decent weather and we probably would have had another day like the 4,000 middle school kids the week before. Totals for the 4 games were disappointing.

Big Red Attacked

Uncle Slam in his Joe Theismann Make A Wish Foundation jersey.

I enjoyed getting to meet Joe (we share the same birthday) and found him to be quite friendly and as I expected, quite outgoing. Not standoffish like many big time professional athletes.

During the second inning, a foul ball bounced off Big Red’s roof, hit the pavement behind Big Red, careened through the back door, bounced off the refrigerator door, then the front of the fryer and glanced off Casey’s leg. All inside Big Red. (Aram got the ball and Joe signed it for him).

During the sixth inning, another foul ball made a direct hit in my blue ice Big Red Attackedchest and bounced out hitting me in the head. Everybody standing around thought that was funny. Note: I didn’t!

After much consideration, I am prepared to act if the baseball gods continue to treat Big Red with such disdain.  Starting next home stand, my employees will wear football helmets, shoulder pads and Kevlar vests.

This weekend, Aram and I will be up in the mountains above Winchester near Gore, VA for the Big Dog Offroad Ice Breaker where we will provide three meals per day for some 600 people with their 4-wheel drive vehicles. Assuming no encounters with bears, the next day starts a 7 day PNat home stand. Busy couple of weeks for the Big Red crew.

 

 

From 40 to 93: PNat Season Opens

529645_291906844272650_1582415567_nThe 2013 season of the Potomac Nationals opened this past week and was one of the strangest I’ve been involved in. I’ve talked about highs and lows in my business before but this time, it referred to temperatures, not sales.

The opener was Friday night and temperatures dipped to 40 with chilling winds. Saturday was little better, windy and 43 by the end of the game. Attendance was not what we expected, many of the fans left after an inning or two causing sales to be disappointing, and we froze. It plainly, was too cold for baseball. I realize you guys in Pittsburgh, Chicago and Milwaukee will take issue with that, but after all, we are in Virginia.

Sunday was better. A clear, beautiful day, cool but nice. And, an average Sunday sales day. Much better than Friday and Saturday.

Monday and Tuesday the weather improved but we had almost no one in attendance and they were horrible sales nights.

download (31)Wednesday was different. With some 4,000 middle school kids, the temperature reached into the 90′s and Big Red was slammed. It was one of our better days ever, not quite what we do on the 4th of July, but more than we usually do on Saturdays. Aram, Casey and I worked outside with sales and lemonade and Jon and Josh worked in the trailer cooking and serving funnel cakes. Justin hawked for awhile but we had to pull him in to help with lemonade as we went over 100 gallons for the day.

I am not normally fond of middle school kids as they have a  tendency to get unruly. There was a mob scene at the serving window for a couple of hours and somehow I managed not to shoot any of the kids. My voice was, however, gone by the end of the game from yelling!

306066_10151615621204612_112380020_nStill, an awesome day. For the first 6 dates of the season, we are actually up 10%. That figure is somewhat misleading as we didn’t have the middle school day during the same period in 2012 but we did have much better weather for the opening weekend last year.

I am still hoping to add my BBQ back on to the menu but that was been put on hold until the next home stand which starts Thursday. I’ll report on that possibility next time.

Don’t Leave Home Without Refilling Your Prescriptions

When I left home last Thursday on my way to Charlottesville to meet my son, and then on to Harrisonburg for the holiday weekend, it was my intention to call my pharmacy and refill one of my prescriptions that I was nearly out of. Since I was trying to get a good day’s work in on Big Red before leaving, it just slipped my mind and did not get done.

Friday night I took my last pill and knew I had to try to do something for the weekend. That made it real.

Don’t Leave Home Without Refilling Your Prescriptions

Saturday morning, I started in on the project early. First, I called my doctor’s office and explained my predicament. “We are sorry, Mr. Falls, but it is a holiday weekend and the office is closed until Monday.” I realized again, don’t leave home without refilling your prescriptions.

I replied that I just need the Doctor to email or fax a refill to the pharmacy in Harrisonburg. “We are sorry, Mr. Falls, but on the weekend, we can’t contact the doctor to send out refills. You need to contact  the pharmacy and they can call the doctor for authorization.”

I called the pharmacy in Harrisonburg and explained the whole situation again. “We have no way of contacting your doctor in Lynchburg. He can call us or fax us and we will refill it for you.”

“Grrrrrrrrrr,” I thought. They, both, are running me around in circles.

I called my doctor at home. “Doc , sorry to bother you at home but your answering service and CVS are screwing with me.” I explained the whole situation again.

“Give me the fax number and I’ll take care of it,” my doc said. “Next time, don’t leave home without refilling your prescriptions.”

I waited an hour and drove to the pharmacy, walked in and gave them my name and explained that my doctor had faxed them a refill from Lynchburg. “We don’t have it,” I was told.

“Please check again,” I asked.

“Oh, here it is,” she said. “It is at our other store,”

“Grrrrrrrrr,” I replied.

Getting back in my truck, I called Peggy. “Where the hell is the other CVS in Harrisonburg?”

She told me.

15 minutes later I pulled in their lot and realized they had a Drive Through. I pulled up to the window.

I was asked the following questions:

What is your name?

What is your address?

What is your mother’s maiden name?

Who was your first grade teacher?

What is the name of your first pet?

What is the last four digits of your social security number, multiplied by 4 and divided by 3?

“Grrrrrrrrr,” I said.

“Sorry, your refill isn’t ready yet. Come back in 30 minutes.”

“Grrrrrrrrrrrrrrrrr,” I answered.

30 minutes later, I pulled back in to the same drive through.

“What is your name?”

“What is your address?”

“What is your mother’s maiden name?”

“Who was your first grade teacher?”

“What is the name of your first pet?”

”What is the last four digits of your social………”

“Grrrrrrrrrr.”  Finally, 3 hours and 42 minutes after I started the project, I got my refill.

Don’t leave home without refilling your prescriptions.

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W&L Relay for Life

Big Red ended its winter off on Friday with the Washington & Lee Relay for Life in Lexington. The event started at 5pm on the quad and we ran with a full menu until about 2am.

Jonathan and Erin help out and stayed at the farm a couple of nights as Jon had a DJ gig in Lynchburg on Saturday night.

While the W&L Relay for Life wasn’t a record setter for us, it was a pretty good event. Lemonade sales dropped off as it good colder during the evening, and oddly, coffee sales never took off. As a result we were down a little from the last time, but not significantly.

My problems came after the event. We got to the farm a little after 4 am and caught a little sleep. Jon and Erin left about 11am and I started on my cleanup and unloading. Somewhere during the move, probably getting Big Red out of the quad where making two 90 degree turns, first right, then immediately left from a narrow sidewalk forced me to run over a couple of curbs, hot oil sloshed all over the trailer. So bad I couldn’t walk inside Big  Red.

I had to clean a little section, then leave it to dry, come back and soak up and clean another little section. It took me most of the day to get all the way in to the trailer.

Meanwhile, while running the first load of dishes, the dishwasher caught on fire and the whirligig thingy melted almost all the way through. So I had to do all of those dishes and equipment by hand. Need I point out again on very little sleep. When I finally crashed last night, it was a knockout and I didn’t get up until 10:30 this morning.

For now, it’s on to baseball. The PNats start the first weekend in April. More to follow.

My Experience with Liberty Mutual Customer Service

Late yesterday afternoon, I had to contact the Liberty Mutual customer service department. Since they are my auto insurance carrier, I am grateful that I have never had to deal with them before. However, with the problems I have had over the past couple of years with other companies customer service, I was not a happy camper.

As it is with many today, I conduct as much of my personal business online as I can. Unfortunately, the most distasteful element of this procedure is having to deal with someone in Pakistan, India or some other foreign space where the company has outsourced the customer service agent job. Always: (1) the phone connection is horrible, (2) you must talk to a computer 6 times and (3) when you finally speak to a human, the agent speaks “English”, but is so difficult to understand you might as well be conversing in Swahili. Even though you have explained what steps you have taken to correct the problem you are calling about, they never believe you, force you to go through the same useless steps, and waste a tremendous amount of time. The call usually lasts well over an hour and I have had them to go on as long as 2 hours and 47 minutes. Before making one of these calls, I should take double blood pressure medicine to keep me from having a coronary.

My Liberty Mutual Contact
Sadly, my reason for calling Liberty Mutual was simple. I needed to remove a vehicle from my policy. With very little hope of a pleasant experience, I dialed the number expecting a barrage of sales gimmicks to try to get me to buy home insurance, life insurance, dog insurance, or flood insurance even though the largest body of water near me is my bathtub. I had equipped myself with a large Diet Coke, a full pack of cigarettes, a boxed lunch and the remote for the TV since I would surely be on the phone for hours.

A computer answered the call. “Welcome to Liberty Mutual. Your wait time is less than 40 seconds”.

“What?”, I uttered.

Immediately, the agent came on the line. “Hi, this is Audrey. What is your name and how may I help you?” OMG, she speaks English…. American English.

I gave her my name.

Immediately, she said, “and your address is ………..? and you have two vehicles….. on your policy?”

“Yes, I need to remove the Volvo. It has been junked, ” I replied.

“Okay, that has been done. Your new annual premium is …….and your new monthly payment is…….. Will there be anything else today?”

“Only to let me say how nice it has been to deal with a company that has good customer service department.”

“Call us anytime, Mr. Falls.”

I was off the phone in less than two minutes.

Why can’t every customer service experience be like that? My compliments to Liberty Mutual. I sure wish Dell, Verizon, AT&T and several others would take note.

Liberty Mutual: The Company
Liberty Mutual is a privately owned company that was founded in 1912. The company is headquartered in Boston. It provides a vast range of insurance packages. The revenue of the company is more than several billions. The watchword of Liberty Mutual is: “Helping people live safer, more secure lives”. The company was ranked 95 by Fortune 500. Liberty Mutual is a division of Liberty Mutual Holding Company, Inc. Earlier the company avoided intensive mass media advertising but has changed to past couple of years.

Disclaimer: I am not in anyway associated with Liberty Mutual other than my ownership of an auto policy. Have you had an experience with Liberty Mutual or another insurance company, or a horrible customer service experience? Why not write about your experience by joining the Empower Network?

Old Pair of Jeans on the Road Again

My sister, Jean, and Gene, better know as the Old Pair of Jeans, are on the road again. No, this isn’t like their last trek that took them through 30 states on the way to Washington and back that lasted almost 3 months. This time, they are making their annual run to Florida for Jean’s granddaughter Hannah’s and daughter-in-law Anna’s birthdays.

They pretty much drove straight down to get out of our weather but had to time their going around Daytona because of the traffic before and after the Daytona 500 on Sunday. I pulled out my mystical calculator and configured their trip to get past during the race. They got up and followed my schedule and actually drove under the Goodyear Blimp about 3PM.

They got in to Sandy and Anna’s yesterday and spent today on the beach. You can follow their adventures on Old Pair of Jeans. We probably won’t see them back at the farm for several more weeks. I hope to get some good pictures which will find their way to Travel the US.

It is my understanding that the next Big Trip will be to the northern tip of Newfoundland. My only comment was Why?

Lydia Ko: LPGA Superstar????

Reprinted from www.empowernetwork.com/chilliefalls

Lydia Ko: LPGA Superstar????

15 Year Old Lydia Ko on way to Stardom

Teen phenom Lydia Ko has become a force to reckon with on the LPGA–and she is not yet a member. Actually, she is not yet a professional, currently the #1 ranked amateur women’s golfer in the world. This week, she is going after another LPGA tour win  and is tied for the lead going into the final round of the ISPS Handa Women’s Australian Open.

Ko is coming off an impressive win last week in the ISPS Handa New Zealand Women’s Open, an ALPG Tour event that featured some of the LPGA players. This week is a full LPGA event with all of the touring pros competing.

Lydia Ko Born in South Korea

Ko was born in South Korea in April, 1977 and currently resides with her parents in North Harbour, Auckland, New Zealand. She started playing golf at age 5 at the Pupuke Golf Club on Auckland’s north shore, owned by professional Guy Wilson. Wilson became her coach and confidant, a position he still holds today. Former PGA tour veteran Bob Charles, retired, is a friend and adviser. Many golf analysts have said that her swing is very similar to Charles, even though he was a left handed player.

Lydia Ko’s first professional event win

In January of 2012, Ko became the youngest person to win a professional event by winning the Bing Lee/Samsung Women’s NSW Open on the ALPG Tour. She was 14 at the time. In August, 2012 she became the youngest to win an LPGA event when she won the Canadian Women’s Open by 3 strokes. Last week was her third win, and tomorrow could be her fourth if she continues playing like she has the first 3 rounds in Australia.

She was in the lead after the 1st round, and one stroke back after round 2. Those rounds were played with Michelle Wie and World’s #1 ranked Yani Tseng. She starts the final round tomorrow tied with multiple winner Jiyai Shin, 6 strokes ahead of the field.

Poised and Mature Beyond Her Years

While most 15 year old girls are boy-crazy and constantly texting, Lydia Ko is working and learning her craft, and is becoming a superstar on a tour that has been searching for leader since the retirement of Annika Sorenstam in 2008. Several American players, including Wie, have come close but haven’t become World #1. Several oriental women and Tseng have been #1 but have not achieved the popularity especially in the US that Sorenstam was able to achieve. Ko could reach those heights.

I find the most amazing thing about Ko is her maturity and poise. She is obviously quite intelligent and very well spoken. She appears to be as comfortable in a press conference before the world-wide press as any golfer on any tour today. With an engaging smile, she is plainly, a cute teen.

The most asked question concerning her is when she will turn pro. For now, she is just a teenager, only one that is beating the best golfers in the world. She has plans to attend Stanford, following in Wie’s footsteps and play collegiate golf. A pro career is sure to follow.

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Potomac Nationals to Get New Digs

Reprinted from http://t.co/t5OxqeEL
Earlier today, Potomac Nationals owner and CEO Art Silber was interviewed by Woodbridge District Supervisor Frank Principi discussing the new stadium project for the PNats. The new stadium plans were announced at the end of last season and an architects rendering was on display at Pfitzner Stadium, current home of the Washington Nationals Class A Farm Team in Woodbridge.

Big Red and the Potomac Nationals

As many of you know, I have long been in the concessions business and scheduled to start my 6th season with the Potomac Nationals in April. Through last season, I have operated a funnel cake and fresh squeezed lemonade stand from Big Red at the Pfitz. The last two home stands of the 2012 season, I also took over the BBQ Stand near 1st base and offered BBQ, Sausage Sandwiched with peppers and onions, and boneless chicken wings. Hopefully, we will have both locations again this year.

The new stadium is, of course, very important to my company as the Potomac Nationals are a very substantial portion of my annual sales.

The Interview

The interview between Silber and Philippi is linked below.

>>>Click Here for Video<<<

Potomac Nationals 2015

The new stadium, targeted for first pitch in the 2015 season, will be much more accessible to DC area with it’s location near I95. The new facility will hold more fans and certainly be a massive improvement over the aging Pfitzner Stadium. There will be excellent parking and a year around restaurant. The amenities will be on par with many of the Big League stadiums.

Bryan Kerr

Bryan Kerr on the Nationals, recently featured the proposed new stadium in one of his posts.

Importance to Woodbridge area

The Potomac Nationals have for years offered a nice night out for a family at a decent price. As a result, it has always been a popular destination for locals as well as Washington Nationals fans following the progress of future starts. Many of the games biggest names have played at the Pfitz including Albert Pujois, Andy Pettitte and Barry Bonds. Most of the Washington Nationals young players started there as well, plus most of their veterans who have had to be on rehab assignments following injuries.

For an old sports junkie, like me, it was awesome at times last season when watching a Nationals game on TV, I personally knew all 9 players in the lineup. And many of them have sampled my lemonade!

The PNats have also served the Woodbridge area by giving many young people their first employment opportunity. Between the concessions and field and stadium maintenance, as many as 100 teenagers have jobs each season. The new stadium will certainly need that and probably more.

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chillie

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4 Types of People That Watch the Super Bowl

4 Types of People That Watch the Super Bowl
by chilliefalls | on February 3, 2013

Tonight’s Super Bowl in New Orleans not only is a complete sellout, but will also be viewed by approximately 47.5 bizillion people from a myriad of locations: bars, living rooms, on smart phones, in bedrooms…..There are clearly 4 types of people that will be watching the game.

First, there are the rabid fans. This year that means 49ers and Ravens folk. These are people that 47% of their wardrobe is made up or anything maroon and gold, or purple and gold. Included in that list are jerseys, hats, sweaters, hoodies and pajama pants. Their children even have fan based clothing and diapers. Their bathrooms have properly colored towels and washcloths, and the sheets on their beds look like cheerleaders. The women even have the name and jersey number of their favorite player tattooed on some unmentionable part of their body.

These fans could care less about the game….only that their team is on the winning end.

The second group are the gamblers. The Super Bowl generates 11 times more business for the bookies and casino sports rooms than the whole regular season put together. Of course you can bet on either side, the over and under (total number of points scored by both teams) and various other combination bets. But, you can also bet on who scores first, who wins the opening coin flip and on which team’s cheerleader is flashed on the screen first. Other bets include who makes the first fumble, who makes the next interception and what player drinks the most Gatorade.

This year’s game offers a bit unusual situation: the week started off with the 49ers a 5 1/2 point favorite. After 8 million people bet on the Ravens, the line started moving and is now 3 points. Since 14.835% of games end in a difference of 4 points, many of the early bettors at 5 1/2 now bet the other side at 3. If the game ends in a 4 point spread, they win both sides. This would make the bookies and casinos very unhappy.

The third group of viewers are there only for the commercials. They could care less about the game and probably don’t even know who is playing. All they want to know is who has the best commercials, or who got the biggest laugh. My niece is solidly in the category. She curls up on the couch with a good book, and mutes the tv when the game is on. But, she doesn’t miss a single advertisement. Most of this group will also pay attention to the halftime show featuring the Boss, or the Stones or somebodies boob.

These first three groups also include those that are watching just for the party. These folks don’t rate a category all their own, because they are evenly divided between groups 1, 2, and 3. And by the fourth cocktail or 6th beer, don’t even know what sport is being played.

Finally, there are the 1.068% of the audience that just want to see a good football game. We don’t really care who wins or who is the Most Valuable Player or which coach gets soaked in Gatorade after the game. Unlike the recent national championship college game–a horrible game for a true football fan–just let me sit back and enjoy a great game. I am that fan.

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